What happens when a DTC business grows faster than its systems?

More moving parts.

More people.

More handoffs.

More things that used to live in someone's head.

And eventually, someone needs to bring it all together.

That’s where this Operations Manager — eCom & DTC role comes in.

You’ll join a fast-growing DTC health & wellness eCom company and take ownership of day-to-day operations while building the systems needed to support the business as it grows.

That means:

• Creating and implementing SOPs and workflows

• Building processes and documentation in Notion

• Coordinating supply chain, logistics, 3PL, fulfillment and Customer Service

• Identifying operational bottlenecks

• Managing cross-functional projects and priorities

• Supporting recruiting, interviewing and onboarding

• Making sure employees have the systems and access they need

• Providing operational reporting to executives

• Building accountability across departments

The ideal person has strong eCom management experience, proven SOP/process-building experience and solid supply chain exposure.

A background working across several functions inside a scaled DTC brand is a strong plus.

If building structure is more interesting to you than simply maintaining it, this role may be worth exploring.